FAQ

Everything you need to know before you order. Can't find your answer? Get in touch — we reply within 24 hours.

How does the live preview work?

As you add your title and the names, the shirt updates in real time. What you see on screen is exactly what we print — no surprises when the parcel arrives.

How is my shirt made?

Every shirt is printed to order on premium combed cotton, then checked by eye before it leaves us. Printing to order means zero waste — and a piece that's genuinely made for you.

How long does delivery take, and how much does it cost?

Delivery is free on every order. We craft and ship within 48 hours, and UK standard delivery then takes 3–5 working days. We email you as soon as it's on its way.

Can I return a personalized item?

Each piece is made just for you, so we can't accept change-of-mind returns. But if your order arrives damaged, faulty or different from your preview, we'll replace it free of charge — contact us with a photo within 30 days.

Which size should I choose?

Our shirts have a regular unisex fit. Check the size guide — and if you're between two sizes, go one size up.

What happens to the photos I upload?

Your photos are only used to create your artwork and produce your order. They're never shared and never used for anything else.

Can I send it straight to the recipient?

Of course — enter their address at checkout and we'll ship it directly. Prices never appear on the parcel.

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Every transaction is secured by Shopify Payments.

Still stuck? Send us a message — a real person replies within 24 hours.